Line of Business Knowledge Advisor Knowledge Act as assigned advisor for all matters related to operational risk and process flows. Trend Knowledge Collaborate with business on regulatory changes, large internal losses, Key Risk Indicators (KRIs), Third Party Relationships and Regulatory, Internal Audit and Self Identified issues to enhance Risk Statements, Risk Assessmen

Risk Partnership Knowledge Extensive knowledge of end to end processes to be able to serve as a subject matter expert for operational performance issues that arise. Responsible for more complex business areas and topics. Analysis of RCSA Collaborate with the first line business experts to create a real time RCSA to define and document business processes and new initiative

Legal Processing Service Analyst The Legal Processing Service (LPS) Analyst role will be responsible for the interpretation and coordination of responding to third party legal services including subpoenas and summonses. Position Competencies Successful incumbents possess strong multi tasking skills, customer service orientation and ability to maintain composure during str

Develop, launch and lead an enterprise program and work with a cross functional team to deliver a disciplined approach for supplier performance management. Oversee supplier contract abstractions for performance metrics and contractual obligations. Identify the data required for reporting for supplier performance management metrics. Oversee and review corporate communicati

Support an enterprise program and work with a cross functional team to deliver a disciplined approach for supplier performance management. Identify supplier contract requirements in collaboration with Enterprise Risk, Risk Domain Leaders and Business stakeholders. Manage data collection, analytics and reporting for supplier performance management metrics. Develop communic

Marketing & Communications Planning Implement the strategic annual marketing plan specific to each line of business (Retail, Business & Wealth) to support priority business objectives, sales campaigns and customer impacts including a roadmap for marketing resource allocation, defined scope of projects and tactical communications plans. Manage marketing initiatives and dir

Execute and document audit program tests for financial, operational, and/or integrated audits and express an opinion on the adequacy of the design and operational effectiveness of internal controls. Develop work papers that support test performed and conclusions reached. Analyze root cause of audit issues, develop practical recommendations, and appropriately document and

/Basic Purpose This role is critical to elevating the quality of customer interaction in our current Customer Contact Center (C3), while positioning for an expanded footprint covering multiple additional Customer Contact Centers, increasing to omnichannel capability, and expanding our shared service to additional business partners in all aspects of customer facing interact

Customer Experience Introduce and refer customers to the platform through routine interactions Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulation

Customer Experience Introduce and refer customers to the platform through routine interactions Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulation

Customer Experience Introduce and refer customers to the platform through routine interactions Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulation

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que

Customer Experience Introduce and refer customers to the platform through routine interactions Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulation

Provide remarkable customer service by handling inbound and limited outbound calls, providing problem resolution. Support moderately complex customer interactions, such as identifying fraudulent transactions, filing disputes and investigations, closing, or ordering debit cards, etc. Complete less complex account requests such as balance inquiries, reviewing transaction hi

Provide remarkable customer service by handling inbound and limited outbound calls, providing problem resolution. Support moderately complex customer interactions, such as identifying fraudulent transactions, filing disputes and investigations, closing, or ordering debit cards, etc. Complete less complex account requests such as balance inquiries, reviewing transaction hi